Terms of use

Welcome! We are Lionmas Malaysia (“Lionmas Malaysia” or “We” or “us”), and conducting a business through our website known as www.lionmas.com.my.
These terms and conditions illustrate the manner in which Lionmas Malaysia collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.lionmas.com.my website (“Site”). Please read these terms and conditions carefully before ordering any Products from the Site.
By using the Site or by placing an order through the Site you agree to and accept all these Terms and Conditions and therefore have entered into an agreement with Lionmas Malaysia governing your use of the Site. In addition, when you use any current or future Lionmas Malaysia, you also will be subject to the guidelines and conditions applicable to such service or business.

In these Terms and Conditions:

a. “Account” means the account that you will need to register on the Site if you would like to submit an Order on the Site;

b. “Working Days” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in Malaysia;

c. “Customer” means an individual who places an Order on the Site;

d. “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website;

e. reference to a “third party” in these terms includes a reference to any agent or contractor of Lionmas Malaysia or of any of their related bodies corporate, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfillment of Orders made through the website, and includes any of them;

f. a reference to the “website” means www.lionmas.com.my

g. “Order” means an offer made by you in response to an invitation to treat made by Lionmas Malaysia via the website.

User Agreement

By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.

The content of terms and conditions may be change, move or delete at any time. Please note that Lionmas Malaysia have the rights to change the contents of the terms and conditions without any notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. 

We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.

Any violation of rules and regulations of these terms and conditions, Lionmas Malaysia will take immediate actions against the offender(s).

Legal Capacity

In order to make a purchase on the Website, you will need to register an account with us. By registering an account, you warrant that:

(a) are over the age of eighteen (18) years;

(b) if you are below eighteen (18) years of age, you have obtained the consent of your parent or legal guardian, or you are under the supervision of your parent or legal guardian;

(c) you are using your actual identity;

(d) agree that you have entered into a legal contract with Lionmas Malaysia in relation to these terms; and

(e) these terms, together with your order, constitute the entire agreement between you and Lionmas Malaysia for the supply of products.

Lionmas Malaysia reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage Lionmas Malaysia may suffer as a result of a transaction entered into by a minor.

You are solely responsible for maintaining the confidentially of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

How A Contract Is Formed

When making an Order, you must register for an Account on our website, and you must follow the instructions on the Site as to how to make your Order and for making changes to your prospective Order before you submit it to the Site.

Irrespective of any previous price and promotion you have seen, once you select a Product that you wish to Order, you will then be shown (on the Site) the charges you must pay including taxes, if applicable. Delivery fees will be informed after order confirmation via Whatsapp. Prices shown are in Malaysian Ringgit.

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us or by Senang Pay or by a payment gateway which is acceptable to us, which we require in order to process your Order.

You can make payment through local supported bank such as Maybank 2u, CIMB Clicks, PBe and others. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event we shall not be bound to supply before we have received cleared funds in full. Your payment will be received by Lionmas Malaysia.

You undertake that all details you provide to us for the purpose of purchasing the Product will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. 

We reserve the right to obtain validation of your payment details before providing you with the Product. In the event there is a Confirmation of Order and there is a challenge as to your authority to use such card or account, we shall not be liable to refund any amounts of money that have been paid using such card or account.

When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order. We reserve the right to correct any errors published on the website.

Product(s) – Description & Prices

Prices shown are in Malaysia Ringgit and include SST where applicable. Prices may not include delivery and handling charges. Prices are subject to change. Delivery fees will be informed after order confirmation via Whatsapp. You need to pay delivery fees when you received your products.

We may temporarily or permanently remove any Product(s) and/or Service(s) from the Website at any time, with or without notice to you. We try our best to make sure that all information on the Website, including descriptions of the Product(s) and/or Service(s) and listed prices are accurate at all times.

We reserve the right to correct any errors published on the website. Any increase in prices due to the Client’s requirements shall be paid by the Client. Any increase in prices due, in the opinion of the Company, to a material increase in costs to the Company may, at the Company’s sole discretion, be passed onto the Client by an increase in the price.

Pictures and images on the Website are for illustration purposes only. For an accurate description of any Product and details of what is included with the Product, please read the Product description.

We do not guarantee that:

(a) any promotion that is offered on the Website will be available in-store(and vice versa); and

(b) any Product or Service that is offered for sale on the Website will also be offered for sale in-store (and vice versa).

Supply & Delivery

Subject to you complying with these Terms and acceptance of your Order by Lionmas Malaysia, we will sell and supply the products to you as shown on your Order confirmation.

We aim to deliver the Product to you at the place of delivery requested by you in your Order, provided always that Lionmas Malaysia has made available such Product for delivery to you and that the place of delivery is within Malaysia, Singapore and easily accessible in the ordinary course of transportation.

All delivery services are provided by our third party service provider, and you acknowledge that such delivery services are provided to you directly by them. If you wish to change the delivery address you must contact our Team at least 24 hours prior to the dispatch of your order.

The delivery fees are based on the delivery of one Order to a single address within Malaysia and Singapore. Promotional delivery fees may apply at our discretion and may be withdrawn at any time before the Order is confirmed.

How long until you receive your Online Order?

Depending on your location, delivery will be within three to fourteen business days for items that are “in stock”. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
Please make plans to be available to accept your delivery. 

You will be required to be available in person to accept delivery of your Order. If you are not available, there must be a person aged 18 years and above that is capable of receiving delivery on your behalf, and you agree that we can rely on such person’s instructions as if they were your own. We are not obliged to verify that that person has been authorized by you to receive delivery of the Order. Our service providers are not permitted to leave any Product(s) that have not been signed for. 

In the event of an unsuccessful scheduled delivery, a re-attendance fee shall apply for the next delivery. We are not obliged to complete delivery of your Order or provide any additional services that you have requested prior to receiving payment of additional fees (if applicable).

You shall inform us of any delivery restrictions or difficulty in accessing your property when you place an Order, and ensure that the relevant permissions are obtained from the building/residential management prior to the scheduled delivery date. 

If we are unable to deliver on the confirmed delivery date and timeslot due to any difficulty in accessing your property, a re-attendance fee shall apply for the next delivery attempt. We are not obliged to complete the delivery of your Order prior to receiving payment of the re-attendance fee.


On delivery, it is your responsibility to examine the Product(s), check the condition of the packaging and ensure that the correct number of packages has been delivered and you will be asked to sign the proof of delivery to confirm this. 

If there are any issues, you should detail this accordingly on the proof of delivery. If there are any issues, you should detail this accordingly on the proof of delivery. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Return & Refund Policy

At Lionmas Malaysia, we ensure that all products are of a high quality and our sellers carefully inspect all orders before they are shipped. In the race circumstances that your item has a manufacturer defect or you have a warranty claim, please contact us or email us, within 24 hours upon receiving your item.

We therefore recommend you read our Return and Refund Policy prior to you making a purchase from Lionmas Malaysia, so you are familiar with our policy on returns, refunds and your rights under the Malaysia Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Please do not assemble or modify a product before returning it or else we cannot refund your purchase. We recommend you follow the following steps to ensure an efficient returns process.

• Report your return in writing to Lionmas Malaysia by contacting our Team and please indicate your order number in the message line;

• Please wait for our reply and we will send you instructions shortly;

• Pack the goods to be returned as carefully as possible;

• Please retain original packing as this way the goods are ideally protected against damages in transit;

• The value of the good will be credited to your account as soon as they have arrived in our warehouse and gone through inspection;

• Our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.

The returned goods/ products will be checked with the receipt together and the goods should be in the good condition. Actual cost of shipping the item to you will not be credited or refunded.

Products should be unused, undamaged and in resalable condition and with its original packaging fully intact. If the goods/ products has been used or damaged by the customer, there will not be any refund. 

Lionmas Malaysia will also not be responsible if your shipment is lost during the return transit.

Once we have checked and confirm the goods/ products, customer will received their refund within 7 working days after the confirmation. 

We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.

Disclaimer and Indemnity

Lionmas Malaysia makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Lionmas Malaysia will not be liable for any special, direct, indirect, incidental, punitive, and consequential damages or any damages. You expressly acknowledge and agree that your use of this site is at your sole risk including, but not limited to, loss or damage you might suffer as a result of:

(a) errors, mistakes or inaccuracies on the website;

(b) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;

(c) personal injury or property damage of any kind resulting from your access or use of the website;

(d) any unauthorised access to or use of the websites secure servers;

(e) any interruption or cessation of transmission to or from the website;

(f) any matters relating to services acquired through the site however arising, including negligence

(g) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or

(h) the quality or fitness for any purpose of any linked sites.

All such warranties, representations, conditions, undertakings and terms are hereby excluded.

Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Site. While Lionmas Malaysia endeavors to provide accurate information at all times on this website it is the responsibility of the user to verify all information before making final decisions or commitments. 

All information provided on this website is believed to be correct as of the date they were submitted online. However due to pricing fluctuations, discontinuation of products or finishes, or changes to measurements, warranties, lead times or product availability we make no representation to the accuracy of the information provided herein.


If any provision of the Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Lionmas Malaysia.